7 Ways to Stay Off YouTube

  1. YouTubeGet boring. YouTube thrives on drama. Hot words, getting in someone’s face or losing control gets airplay. Cool professionalism doesn’t.
  2. Appear and be sincere. Your manner and tone of voice demonstrate a respectful connection- or not. Saying good words and then rolling your eyes is like asking to turn up in a twitter feed.
  3. Be more polite than the other guy. In fact, be boringly polite. If you are calm and polite while the other person is quick tempered and rude, you look good in contrast. Keep your head and remind yourself: “This guy is making me look great.”
  4. Be firm, fair and consistent. You can’t be one without the other two. These three form a base that can steady you.
  5. Have a pre-set signal if your partner gets hot. We’ve all worked with people who get a little reactive. Have a pre-set signal that says, “Joe, I got this.”
  6.  Dealing with bystanders after an incident, take a moment to gather yourself. Slow it down. Say, “Let me catch my breath a minute.” Don’t complain. Let them see you’re working hard.
  7. If you’ve finished your business and you’re getting baited, close the conversation and walk away. You don’t have to get in the last word. That’s exactly when you can say something you’ll regret. You’ve done what you need to do. Go to your next call. There’s someone else who needs you.
    For more great tips, check out C3 De-escalation on Facebook.
    ©2016 by Andra Medea, all rights reserved.